Privacy Policy

Salt & Stone Australia Pty Ltd (“we”, “us”, “our”) is committed to protecting your personal information in accordance with the Australian Privacy Act 1988 (Cth).

What We Collect

• Name, email address, phone number, and delivery address (when you place an order)
• Payment information, processed securely by our payment provider. We never store your card details
• Browsing behaviour, device information, and cookies
• Email marketing preferences (when you opt in)

How We Use Your Information

• To process and fulfil your orders
• To send order confirmations and shipping updates
• To send marketing emails (only with your consent, unsubscribe anytime)
• To improve our website and customer experience

Third Parties

We share your information with trusted service partners where necessary to deliver our products and services to you. These include:

• Payment processing (Stripe)
• Shipping and logistics (Australia Post)
• Analytics and advertising (Google Analytics, Meta)

These providers may operate servers internationally and are bound by their own privacy policies. All partners are required to handle your data securely and in accordance with applicable privacy laws. We do not sell your personal data to any third party.

Data Retention

We retain order records for 7 years to comply with Australian tax law. Marketing data is retained until you unsubscribe. You may request deletion of your personal data at any time, subject to legal retention requirements.

Your Rights

You have the right to access, correct, or request deletion of your personal data at any time. Contact us at hello@saltandstone.com.au.

Cookies

We use cookies to operate our website and improve your experience. These fall into two categories:

• Essential cookies - required for core site functionality such as your shopping cart, checkout session, and login state. These cannot be disabled.
• Tracking cookies - used by Google Analytics and Meta Pixel to understand site usage and measure advertising performance. These cookies require your consent via the cookie banner displayed on your first visit.

You can manage cookie preferences in your browser settings, though disabling essential cookies may affect site functionality.

Cookie Consent

When you first visit saltandstone.com.au, you will be prompted to accept or manage cookies via our cookie banner. Tracking cookies will only be activated after you provide consent. You can change your preferences at any time through your browser settings.