Frequently Asked Questions

All Salt & Stone AU products are made with 100% natural ingredients. We use no parabens, no sulphates, no synthetic fragrances, and no artificial colours. Every ingredient is plant-based or mineral-derived and clearly listed on the label.

Yes. All Salt & Stone AU products are cruelty free and never tested on animals. All products are also 100% vegan with no animal-derived ingredients.

All products are handcrafted in small batches on the NSW coast of Australia. We are 100% Australian owned and operated, supporting local suppliers and communities.

Store products in a cool, dry place away from direct sunlight. Bath salts and body scrubs should be kept sealed when not in use. Soy candles should be stored upright. Essential oils should be kept in a dark, cool location.

Our products are formulated with gentle, natural ingredients suitable for most skin types. However, if you have particularly sensitive skin or known allergies, we recommend checking the full ingredient list and patch testing before use.

All packaging is recyclable, compostable, or reusable. We use glass jars, kraft paper, and soy-based inks. No single-use plastics.

We recommend 2 to 4 tablespoons per bath. Add to warm running water and allow the salts to dissolve fully before soaking for 15 to 20 minutes.

Our bath salts contain Himalayan pink salt and dead sea salt, which are naturally rich in magnesium, calcium, potassium, and over 80 trace minerals that support skin health and relaxation.

Yes. The minerals in our bath salts can actually help hydrate and soften dry skin. We recommend moisturising after your bath for best results.

Burn times vary by size, but our standard candles burn for approximately 40 to 50 hours. Always trim the wick to 5mm before each burn for the best experience.

Soy wax is a natural, renewable resource that burns cleaner than paraffin. It produces less soot, lasts longer, and holds fragrance better. Paraffin wax is petroleum-derived and releases toxins when burned.

Yes. All our candles are scented with pure essential oils only. No synthetic fragrance oils are used.

Yes, we ship worldwide via Australia Post. Shipping rates are calculated at checkout based on weight and destination. Free AU shipping on orders over $79. Free international shipping on orders over $149. See our Shipping Policy for full details.

Within Australia: approximately 3 to 7 business days metro, 5 to 10 business days regional. International: approximately 10 to 21 business days. Express options are available at checkout.

You will receive a tracking email once your order is dispatched. Use the tracking number to follow your parcel on the Australia Post website.

Contact us immediately at . We process orders quickly, so if your order has already been dispatched we are unable to make changes.

We accept all major credit and debit cards as well as a wide range of payment methods supported globally by our payment provider.

Yes. All payments are processed by our payment provider which is PCI-DSS Level 1 compliant, the highest level of payment security certification available. We never store your card details.

Subject to the Australian Consumer Law, products are not returnable for change of mind. If your product arrives damaged or faulty, contact us at with your order number and photos. See our Returns & Refund Policy for full details.

Yes! Sign up to our email list to receive exclusive offers and be the first to hear about new products and promotions.

Use the code WELCOME10 at checkout to get 10% off your first order. The code is valid for new customers only and can be used once per customer.